1. About these terms and conditions

1.1. These terms and conditions set out the basis on which we (Issa London) supply our products to you and set out the basis on which we allow you to use our website

1.2. Please read these terms and conditions carefully as they contain important information. If you continue to use the website or if you order products from us, we will take this as your acceptance of these terms and conditions.


2. Ordering products

2.1. We will acknowledge acceptance of your order by sending you an email confirming your order and including details of the products we will supply, the estimated delivery date, the address you have provided for delivery, the price of the products (including any delivery and other charges that will apply) and the payment method you have selected. This is the point at which a legally binding contract (incorporating these terms and conditions) comes into existence between us. As such, we recommend that you print and keep a copy of the email (and these terms and conditions) for your reference. Only those products listed in the confirmation email will be included in the contract.

2.2. If an item you have ordered is out of stock, we will inform you by email as soon as practically possible. Where all of the items in your order are unavailable, your order will not be processed and a full refund will be made including any delivery charges.

3. Virtual gift cards

Issa Virtual Gift Cards are sold subject to the following terms and conditions:

– Valid for 12 months from date of purchase.
– Can be redeemed against all products on the site.
– Non transferable and may not be returned or redeemed for cash.
– If your order total is less than the value of the Virtual Gift Card, the remaining balance will remain on the Virtual Gift Card for use on a future order.
– If your order exceeds the value of the Virtual Gift Card the remaining balances must be paid by credit or debit card.
– If you return products you have purchased using a Virtual Gift Card, the remaining balance will be credited as an additional Virtual Gift Voucher. If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as an additional Virtual Gift Card.
– Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken.
– Issa is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
– Issa is not responsible if a Virtual Gift Card is lost, stolen, destroyed or used without permission.
– Issa reserves the right to cancel a Virtual Gift Card if we deem such action necessary.
– Promotion codes cannot be applied to the purchase of Virtual Gift Cards.
– Sales tax and shipping is applicable on any products purchased with a Virtual Gift Card.

4. Prices and payment

4.1. The price of the products shall be the price listed on our website on the date of your order. Our prices may change at any time, but price changes will not affect any orders that we have accepted and confirmed with you.

4.2. Our prices and delivery charges are inclusive of any applicable VAT at the rate appropriate to the country of receipt within the EU at the point of the transaction. VAT is included within the final prices and delivery charges as shown and, where applicable, is detailed on the checkout screen after the billing country has been selected, as well as on the email we send to you confirming your order. As of 4th January, 2011, the UK VAT rate is 20% on all Issa London products. Our UK VAT number in the UK is GB 115 827 907.

4.3. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures. If we discover that the correct price of the products is less than our stated price, we will refund any over-payment to you. If the products’ correct price is higher than the price stated on our website, we will contact you to see if you still wish to proceed with your purchase. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we are not obliged to provide the products to you at the incorrect (lower) price.

4.4. Where we are providing products to you, you must make payment for the products in advance by credit or debit card. We currently accept payment with:

– Maestro
– Visa Debit
– Visa Electron
– MasterCard Debit
– International Maestro
– Visa Credit
– MasterCard Credit
– American Express

4.5. Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. No products will be despatched until this pre-authorisation check has been satisfactorily completed.

4.6. We take the protection of your personal information (including financial information) very seriously. We use encryption software to attempt to prevent unauthorised access to your information and our servers are configured with industry best practise network and system security procedures. However, information transferred across the internet cannot be 100% secure. As such, Issa London cannot accept any responsibility or liability for any loss or damage arising from the misuse or loss of data or information submitted by you Issa London. Please see section F (Payment Security) of our Customer Service Information page for further details of our payment security procedures.

Shipping & Delivery

5. Delivery

5.1. Please note that timescales for delivery and delivery charges will vary depending on the availability of the products and the delivery address.

5.2. UK delivery will be in accordance with the following charges and timescales:

– (UK) UPS next day service - free
– For international delivery see section 6.

5.3. We will provide you with an estimated date on which your order will be delivered. We will try to ensure that your order is delivered by this date. However, there may be times when our delivery to you is affected by events outside of our control. If this happens, we will try to resolve the issue as quickly as possible. However, we will not be liable to you for any losses you incur as a result of such delay.

5.4. Delivery of your order will be completed when the products are delivered to the address you have provided. The products are your responsibility from this point so please treat them carefully as any damage to them may restrict your ability to receive a refund if you want to return the products – please see our return policy for more details on refunds and returns.

5.5. When we deliver your order, you (or the designated recipient of the products if this is not you) will be required to sign for them. This signature will be used as proof that the products have been delivered. For this reason, we are unable to deliver products to PO boxes.

5.6. If we are unable to deliver the products to the delivery address, our delivery partner may retain the products and try to make contact with you in order to rearrange delivery or make the products available for you to collect. Any rearranged deliveries may be subject to an additional charge that shall be notified to you.

5.7. If, after three attempts to deliver the products to you, we or our delivery partner is unable to deliver them, the products will be held for 5 days at a UPS depot. If you (or the designated recipient of the products if this is not you) fail to pick up the products during this 5 day period, the products will be returned to Issa London and held in our warehouse for redelivery at a later date (at your expense). If you (or the designated recipient of the products if this is not you) fail to contact us to arrange redelivery within 90 days of the first delivery attempt, we reserve the right to dispose of the products as we see fit and will have no further liability to you.

5.8. In order to provide you with a delivery service, we will need to provide your personal information to our delivery partners in order for them to arrange the delivery of your order. Any personal information we provide to our delivery partners will be provided in accordance with our Privacy Policy.

6. International delivery

If your delivery address is located outside of the UK, the following provisions will apply in addition to those in section 4 above:

6.1. We currently deliver to all EC member states excluding the following regions; United Nations buffer zone of Cyprus, Faroe Islands, Greenland, Aland Islands, Martinique, French Guiana, Guadelupe, Reunion, St Pierre, Miquelon, Islands of Heligoland and Busingen, Mount Athos, Campione d’italia, Lake Lugano and Lvigno, Antilles, the Canary Islands, Ceuta, Melilla, the Channel Islands and Gibraltar. 

6.2. Delivery to these countries will be in accordance with the following delivery charges and timescales:

– (INT) UPS Standard International Service 2-6 days €15
– (INT) UPS Express International Service 1-2 days €30
– (INT) UPS Standard USA Delivery Service 2-6 days £30

6.3. It is your responsibility to check that any products ordered comply with the relevant national, state, or federal laws and regulations of the destination country and that there are not any local law restrictions that may affect the delivery of your products.

6.4. Products ordered for delivery in the UK or the EU are subject to VAT at the applicable rate (which is included in the price – please see section 3.2 above for further details).

6.5. Products ordered for delivery in non-EU countries are not subject to UK VAT. In relation to these products, you are responsible for the calculation and payment of any and all local taxes, customs and/or duties payable on your order and Issa London shall have no responsibility or liability in relation to these.

6.6. Prices – If you are viewing the website from any country in Europe (including the Republic of Ireland) other than the UK, the price of the products will be displayed in Euros. Our website relies on IP recognition to establish your geographical location. IP recognition may not be 100% accurate if the user of the website is located close to a UK server. If your IP address is allocated to the UK server, the prices will appear in £GBP. If this happens, you can manually change the currency to Euros by using the currency selector in the top menu.

7. Information on our website - colour, sizes and availability

7.1. The images of the products on our website are for illustrative purposes only. Although we make every effort to display the colours and materials accurately, we cannot guarantee that your computer's display of the products accurately reflects the exact colour and materials of the products.

8. Your legal rights

8.1. As a consumer, you have legal rights in relation to products that are faulty and in relation to contracts made online. These legal rights are not affected by our returns policy or by these terms and conditions. If you live in the UK, advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Right to cancel the contract

8.2. Depending on where you live, you may have a legal right to cancel a contract made by way of distance communication (e.g. online). Under the Consumer Protection (Distance Selling) Regulations 2000 (referred to in these terms and conditions as the ‘DSRs’), customers within the EU have the right to cancel a contract made online. This means that during the relevant period (described in section 7.3 below), if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund.

8.3. Where products are delivered in the UK or Europe, under the DSRs, you have a period of 7 working days, starting from the day after the day you receive the products, within which you may cancel the contract. Working days means that Saturdays, Sundays and public holidays are not included in this period.

8.4. To cancel a contract, you must contact us in writing by sending an email to We recommend that you keep a copy of your cancellation notification for your own records. We will then inform you how to return the products and send you a Return Merchandise Authorisation (RMA) code and Return Slip.

8.5. If you want to exercise your right to cancel the contract and the products have been delivered to you:

8.5.1. You must return the products to us within 7 days of receiving your RMA code;

8.5.2. Unless the products are faulty, you will be responsible for the cost of returning the products to us. You have a legal obligation to take care of the products while they are in your possession.

8.6. If you cancel in this way, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid to receive the products. We will process the refund due to you as soon as the products are received and checked in our warehouse, and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. We will refund you on the credit card or debit card used by you to pay.

8.7. Details of your legal right to cancel and an explanation of how to exercise it are also provided in the email sent to you confirming your order.

Right to return incorrect or faulty products

8.8. You have a legal right to reject products that have been delivered to you in error or that are faulty. If you wish to return products to us because they are incorrect (i.e. not what you ordered) or faulty, please contact us in writing by sending an email to stating return codes D (Faulty item) or E (Incorrect item received) as applicable.

8.9. Where incorrect or faulty items are returned to us, we will cover the cost of the return postage. The process to return an incorrect or faulty product is the same as for general returns – please see section 8 below for further details. Details about this can also be found under ‘return instructions’ on the despatch note.


9. Returns Policy

9.1. If you are unhappy with your products you can return them to us and receive a full refund of the product price, provided that you return the product to us in accordance with our returns policy (which is set out in this section 8). Delivery charges are non-refundable unless the products are incorrect or faulty. To return a product you need to:

9.1.1. Notify us of your intention to return items by emailing and provide your order number, the item number of the product you want to return and the return code (you will find the return code under ‘return instructions’ on the despatch note); and

9.1.2. If your order was delivered in the UK, once you have received a return confirmation email from us (which will include a return authorisation code and links to book a return pick-up with UPS free of charge), print your return label, add the return label to the securely packed parcel, and make sure the parcel is safely picked up by UPS at your scheduled time to be delivered back to our warehouse. The one attempt return service is offered for free to our UK customers. If the first pick-up is unsuccessful, you will be charged a surcharge for any additional pick-ups; or

9.1.3. If your order was delivered outside of the UK, once you have received a return confirmation email from us (which will include a return authorisation code and a returns slip), print and complete the returns slip and include the completed returns slip within the parcel. Affix the return address sticker from the despatch note to the securely packed parcel and return the parcel to us using a traceable method (such as registered mail) to ensure that the parcel is safely delivered.

9.2. All returns must be received by us no later than 14 days after the products are delivered to you.

9.3. You are responsible for the products until they are received by us at the return address. We recommend that you use a special delivery service with tracking option when returning items and to retain their proof of postage.

9.4. All returns must be in perfect condition, and with their original packaging. We are unable to offer any refunds on items that are scratched, stained, damaged, or that are not in their undamaged original packaging. In these situations, the items will be returned to you at your own cost. Womenswear and swimwear must be returned with the security tag attached. For womenswear, this is a swing tag attached to the garment and in swimwear this is a hygiene seal. You must not remove the seal prior to returning the item or we will not accept the return.

9.5. You may not return products if they have been worn, altered or damaged (whether as a result of wear and tear, deliberate damage or accidental damage caused by you or when the products were in your care).

Our website

10. Our intellectual property rights

10.1. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved.

10.2. You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.3. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

10.4. You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

10.5. If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will immediately cease and you must destroy any copies of the materials you have made.

10.6. ‘Issa’ is a trademark of Issa London or Issa London’s group companies.

10.7. You may not use these trademarks except for the purpose of referring to Issa London or its associated brands lawfully and in good faith.

11. Your personal information

We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms that apply to you.

12. Use of our website

12.1. Unfortunately, the nature of the internet means that errors, interruptions and delays to the availability of our website may occur at any time. Accordingly, this website is provided on an "as available" basis and we will not be liable if our website is unavailable at any time or for any period.

12.2. Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the website without notice. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

12.3. If you register with us, you will be provided with a password to access your account. We have the right to disable your password, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.

12.4. We try to ensure that the information on our website is accurate and complete. However, we do not promise that the content of our website (including any third party content) is accurate or complete and we do not accept any liability arising from any inaccuracy or omission in the information contained on the website.

12.5. Commentary and other materials posted on our website are not intended to amount to advice on which you should rely. We are not responsible or liable for any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

12.6. Any contributions or opinions expressed on our website (including in our blogs and social media pages) or on third party blogs or social media sites are the personal opinions of the authors and do not necessarily reflect the views of Issa London. We accept no responsibility for any such contributions or opinions.

12.7. By posting any content on our website or on Issa London’s pages on third party social media sites, you agree to be solely responsible for the content of all information you post. You also grant us a right to use and modify any content you provide for our own purposes (including republication) free of charge. 

12.8. You must not post any content which is unlawful or which could reasonably be considered to be defamatory or libellous, racist, discriminatory or otherwise offensive. You must not post any confidential material or personal information on our website.  We reserve the right not to publish or to remove any content which we believe does not comply with these rules.

Prohibited use of the website

12.9. By accessing our website, you agree that you will not use our website:

12.9.1. To create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from our website;

12.9.2. To publish advertisements or for any other commercial purposes;

12.9.3. In such a way so as to remove the copyright or trademark notices from any copies of any material made in accordance with these terms and conditions;

12.9.4. To distribute any unsolicited or unauthorised advertising, promotional materials or spam;

12.9.5. To disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

12.9.6. In any way that might infringe third party privacy or other rights, is unlawful or that might bring Issa London or any of group companies into disrepute; or

12.9.7. To post link(s) that take users to material that contravenes any of the above restrictions.


12.10. We try to ensure that our website does not contain or transmit any viruses or other malicious code. However, we are not responsible and we exclude all liability in connection with any damage or loss caused by computer viruses or other malicious code originating or contracted from our website or any website linked to it (to the fullest extent permitted by law). We recommend that you protect yourself with anti-virus software and that you virus check all materials downloaded from our website.

12.11. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By doing so, you would commit a criminal offence under the Computer Misuse Act 1990.

Linking to our website/links from other websites

12.12. You may link to our home page provided that you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part.

12.13. You must not establish a link from any website that is not owned by you.

12.14. You must not frame our website on any other website.

12.15. We reserve the right to withdraw linking permission without notice.

12.16. From time to time, our website may offer automatic links to other websites. As these websites are not subject to our control, we do not endorse or accept any responsibility for their content.

13. Our liability

13.1. We do not exclude or limit in any way our liability for:

13.1.1. Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

13.1.2. Fraud or fraudulent misrepresentation;

13.1.3. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (which are your rights to obtain good title to the products and enjoy quiet possession of them);

13.1.4. Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (these are legal terms that the products will comply with description, be of satisfactory quality and be fit for purpose); and

13.1.5. Defective products under the Consumer Protection Act 1987.

13.2. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.

13.3. We only supply our products for domestic and private use. You agree not to use our products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business or loss of business opportunity.

13.4. Issa London is not liable to you for any loss or damage that has been caused as a result of you or the recipient not taking, accepting or rearranging delivery of the products within a reasonable amount of time.

13.5. Subject to the terms set out above, Issa London’s liability to you is limited to refunding the price of the products and services that are the subject of the contract in question. 

14. Other important information about the contract between us

14.1. The language of the contract is English.

14.2. We will not file a copy of the contract between us. We recommend that you save and/or print-off a copy of the contract between us (including these terms and conditions).

15. Separate sections

Each of the sections set out in these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.

16. Changes to these terms & conditions

16.1. We may make changes to these terms and conditions from time to time. Any changes made will not affect orders that we have accepted prior to the changes taking place.

16.2. Every time you order products from us, the terms and conditions in force at that time will apply to the contract between you and us. Please check the website regularly to ensure that you are looking at the most up to date terms and conditions. 

17. Governing law

17.1. These terms and conditions are governed by English law. This means that any contract for the purchase of products made through our website and any dispute or claim arising out of or in connection with it will be governed by English law.

17.2. The courts of England will have exclusive jurisdiction over any dispute or claim.

18. About us

18.1. We are Issa London Limited, a company registered in England with company number 07672010. Our registered office is Issa London Limited, 16 Old Bailey, London, United Kingdom, EC4M 7EG and our VAT Registration Number is GB 115 827 907.

18.2. If you want to get in touch with us, you can contact us by email via, or in writing at Issa London Limited, 314-316 Harbour Yard, Chelsea Harbour, London, United Kingdom, SW10 0XD. 

Cookie Law

As of August 2012


About cookie


Cookies are small pieces of information (text files) that can be 'dropped' onto your computer to collect and store information. When you access and use our website, the cookies that we use can be accessed by us to remember you as a visitor to our website.


Our website uses cookies to distinguish you from other users of our website. Cookies help us to make your experience of our website better and allow us to improve our website. This Cookie Policy provides detailed information on the cookies we use and the purposes for which we use them.


The types of cookies that we use


According to industry guidance, the cookies that we use on our website fall into the following categories:

Type of cookie Purpose
Strictly necessary Cookies that provide you with a service that you have requested are ‘strictly necessary’.
Functional These cookies enhance the function of our website as you see it. These cookies include those that remember your website preferences.
Performance These cookies enhance the performance of the website, providing you with a better experience.
First party These are cookies that we set or are in control of.
Third party These cookies are set or controlled by third parties.


The table below sets out the main cookies that may be used on our website, together with a description of what each cookie is used for.

COOKIE nameCOOKIE description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

The table below lists cookies specific to the Issa website (rather than Magento platform).

COOKIE nameCOOKIE description
CONTACT_SUCCESS Temporarily carries email form submission success on the Contact Us page.
NEWSLETTER_SUCCESS Temporarily carries newsletter signup success on the Contact Us page.
NEWSLETTER_ERROR Temporarily carries newsletter signup errors on the Contact Us page.
ISSA_COOKIEPOP Your consent to use of cookies on the website.
ISSA_STORE_SELECTED Whether you have selected an international store to browse.
ISSA_STORE_CODE The code of the international store you are browsing.


Our suppliers or service providers may also set cookies via our website. The table below lists the third party cookies that are installed on our website.

COOKIE name COOKIE description
MAGEMONKEY_CAMPAIGN_ID Campaign ID when Ecommerce360 integration enabled for MageMonkey.
MAGEMONKEY_EMAIL_ID Email ID when Ecommerce360 integration enabled for MageMonkey.


Your cookie control


You can control how your web browser deals with cookies by changing your browser settings at any time. More information about how to do this, and about cookies generally, is available at


You should be aware that we may not be able to provide you with certain services and/or certain functionality or features on our website may not be available to you if cookies have been disabled on your computer or similar device.


Changes to our Cookie Policy

Any changes we may make to our Cookie Policy in the future will be posted on this page. You should check this page from time to time so that you are up to date with how we use cookies on our website.


Contact us

Please address any questions or comments regarding this Cookie Policy to




About this Policy


At Issa London Limited (Issa London), we are committed to protecting your privacy and security. This Privacy Policy sets out the basis on which we process any personal data we collect from you, or that you provide to us. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.


For the purposes of the Data Protection Act 1998, we are the ‘data controller’ of your information.


The type of information we may collect from you


We may collect and process the following data about you:


Information that you provide by filling in forms on our website. This includes any information you provide at the time of registering on our website for a personal account or to receive email updates from us, ordering products from us or posting material on our online environments. We may also ask you for information if you contact us to report a problem or to make a return or cancellation. If you contact us, we may keep a record of that correspondence.


Details of transactions you carry out through our website and the fulfilment of your orders.


Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


IP addresses - We may collect information about your computer or device, including your IP address, operating system and browser type, for system administration and functionality improvements. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Cookies - Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy | .


Where we store your personal data


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.


You should be aware that, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access (for example, we regularly backup information and our servers are configured and hardened with industry best practise network and system security procedures).


Uses made of your information


We use information held about you in the following ways:


To ensure that content from our website is presented in the most effective manner for you.


To provide you with information, products or services that you request from us or that we feel may interest you, where you have consented to be contacted for such purposes.


To carry out our obligations arising from any contracts entered into between you and us.


To allow you to participate in interactive features of our website.


To notify you about changes to our service.


If you are an existing customer, we may contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.


If you do not want us to use your data in this way, please tick the appropriate box situated on the relevant form on which we collect your data.


Disclosure of your information


We may disclose your personal information to any member of our corporate group (which means our subsidiaries, our ultimate holding company and its subsidiaries).


We may disclose your personal information to third parties as follows:


If Issa London acquires, is acquired by or merges with another company (this will enable you to continue your relationship with Issa London despite the change of ownership).


To our agents in order to provide products or services to you (including passing on your data to our delivery partners for the purposes of arranging delivery of your products).


If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.


In order to enforce or apply our terms and conditions, or to protect the rights or property of Issa London, our customers, or others (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).


Your rights


You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking the appropriate box on the forms we use to collect your data. If you are registered with us, you can unsubscribe to our updates and newsletter via “your account” or by clicking the “Unsubscribe” link in the footer of any Issa London email received.


Our website may contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Access to information


Under the Data Protection Act 1998, you have the right to access information held about you. You can find out more information about this by contacting the office of the Information Commissioner ( Any access request made to us may be subject to a fee of £10 (which will be used to meet our costs in providing you with details of the information we hold about you).


Changes to our Privacy Policy


Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, will be notified to you by email.


Contact us


Please address any questions, comments and requests regarding this Privacy Policy via email to Alternatively, you can contact us in writing at: Issa London Head Office, 314-316 Harbour Yard, Chelsea Harbour, London SW10 0XD, UK.


This privacy policy sets out how Issa uses and protects any information that you give Issa when you use this website. Issa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Issa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.