Personal Shopping

International Shipping Now Available

ISSA Personal Shopping service is available to our global clientele and will assist with placing orders for customers residing outside UK and EU.

Our Personal Shopping service can offer you customised style advice based on an understanding of your needs and preferences in relation to your lifestyle. You will be considered priority on our waiting lists for forthcoming arrivals should we think there are items that fit your profile and will always be supported by the ISSA Customer Service team for after care.

We ask of our Personal Shopping clients to please take the following into consideration when contacting us to place an order:

Placing Orders

When you order items through our Personal Shopping service for the first time you will need to register by setting up an account. Please ensure the details you provide on registration are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address).

The following details are needed to place an order via our Personal Shopping service. Kindly send the details in an email to customerservice@issalondon.com with Personal Shopping as the subject heading.

  • Title, First name, Surname
  • Complete billing address corresponding to the card intended for purchase (clearly indicate City, Postal Code, Country)
  • Preferred email for order communication
  • Preferred phone number to finalize purchase, including country code
  • Complete shipping address if different from billing address (clearly indicate City, Postal Code, Country)
  • Product name/s, colour (if applicable) and size

Once we receive the order request we will contact you directly to finalize payment. We will ask you for your Card number, Expiry date, Security code, and verify the Name on Card. We accept the following card types: Visa, Mastercard, Maestro, and American Express. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.

Product Prices

Items are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website include United Kingdom Value Added Tax which will be charged at the current rate as shown on the invoice and as advised by our Personal Shopping team.

If you choose to purchase items from our Personal Shopping service using a payment card for a foreign currency denominated account, the conversion rate will be that applied by the relevant payment scheme at the time of processing the transaction.

Although we try to ensure that all prices on the website are accurate, errors may sometimes occur. If we discover an error in the price of items you have ordered we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the website apply to on-line and Personal Shopping purchases only. They are not indicative of the price of identical items purchased in our ISSA concessions within department stores or by any other means. We reserve the right to update prices displayed on the website from time to time.

Shipping Prices

All orders are delivered by the UPS Express International Service  1 - 5 days
USA & Canada £30
Middle East £40
Australasia £50

VAT and Duties

Please note that the value of goods ordered is inclusive of VAT, and we cannot refund any VAT charges.

Products delivered to destinations outside UK and the EU will be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different. It is your responsibility as purchaser and importer that any products ordered comply with local import regulations and that there are no restrictions which may affect receipt of your order. We strongly recommend that purchasers establish the likely charges applicable in the country of destination before placing an order. Please ensure the recipient is aware that they will be liable for those charges.

International Returns

If an item you have purchased is unsatisfactory, you can return it within 14 days of receipt for refund of the cost of your goods, following the instructions enclosed with your order. The goods are sent to ISSA via UPS at the rate quoted by the Personal Shopping team when placing your order. Items must be returned in perfect condition.

In the rare event that the goods you receive are faulty or not as ordered, please contact returns@issalondon.com to arrange replacement or reimbursement.

The contract between us

Placing an order to purchase items using the Personal Shopping service is an offer by yourself to us to purchase those items. We only accept your order when we have confirmed availability and have processed the payment on your credit card successfully. The contract between us is formed at the point we accept your order. See the Acceptance of Personal Shopping Orders sections below for further details.

Acceptance of Personal Shopping Orders

When you place your order through the Personal Shopping service you will be given a customer reference number as acknowledgement of your order. It will enable you to track the progress of your order.

Payment

You may pay for the items you order via our Personal Shopping service by supplying your credit or debit card details. We accept the following card types: Visa, Mastercard, Maestro, and American Express. In the case of Personal Shopping orders, you supply these details to a member of our customer services team. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Acceptance of your order occurs, in the case of Personal Shopping orders, once we dispatch the items (see The Contract Between Us section above).

You are responsible for ensuring the email address and other contact details you provide are correct. We will not be responsible if you do not receive the Despatch Note email or other confirmation from us where the details you have supplied are incorrect or in the event of communication system failures outside our control.

Please note that we cannot guarantee the security of data which you send to us by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Policy.

Unless we are fraudulent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.